Say howdy to Insidr and Glome

One is Insidr, which is “rewriting the Rules of customer support” by giving you a way to “connect directly to real people who have worked in big companies and are willing to help when the company can’t or won’t.” You post a question, offer a bounty for an answer, and get an answer from an […]

Google’s Wallet and VRM

Yesterday Google opened the curtain on Google Wallet. I think it’s the most important thing Google has launched since the search engine. Here’s why:
Reason #1: We’ve always needed an electronic wallet, especially one in our mobile phone. And, a…

Prepping for IIW

Code talks, talk walks, Craig Burton just said in a phone conversation about IIW #12, which is coming up in Mountain View in the first week of May: the week after next. I like the spirit of that statement. Lots of VRM and related development efforts w…

The Customer Vector

In Call for startup: Easy domain editing, the first in a series of blog posts in which Dave lays out opportunities for startups, he says this:
In all cases, these startups will have a business model that revolves around an old-fashioned idea that wil…