Conversational Commerce Conference

If you’re in the Bay Area and care about VRM, please try to make the Conversational Commerce Conference (aka C3) in San Francisco today and/or tomorrow. It’s put on by Dan Miller and other friends at Opus Research. They describe the conference thus…

CRM+VRM 2010 Follow-up

It’s been a week since VRM+CRM 2010, and there have been many conversations on private channels (emails, face-to-face, phone-to-phone, face-to-faces), all “processing,” as they say. Meanwhile we also have some very interesting postings to chew o…

Beyond caveat emptor

First, three posts by JP Rangaswami:

Does the Web make experts dumb?
Does the Web make esperts dumb, Part 2: who is the teacher?
Does the Web make experts dumb, Part 3: the issues

His bottom line in the last of those: “… people are saying the web…