Archives for September 2011

Reflections on the Social Customer

Almost seven years ago, in October 2004, I wrote The Social Customer Manifesto. It was short and sweet and it read like this:
THE SOCIAL CUSTOMER MANIFESTO 

I want to have a say.
I don't want to do business with idiots.
I want to know when someth…

Business Ecosystems » Blog Archive » Tracking users' activities on

Several preliminary platforms aiming at providing “Personal Data Store” environments were recently developed. … In this post I would like to focus on the issues related to the collection of personal data to be stored in a Personal Data Store. …

Austrian students report Facebook to Ireland’s Data Protection Commissioner

A move by a group around Vienna-based law student Max Schrems has set in motion a process which has now resulted in a formal privacy investigation by the Irish Data Protection Commissioner (DPC) against Facebook. The group of students explains that due to the legal structure of Facebook, any user outside of the U.S. and […]

WSIS+10 Open Consultation Process

My contribution to the WSIS+10 Open Consultation Process:

Abstract:
UNESCO’s concept of a Culture of Peace remains one of the most promising strategies to work toward the values of the UN Charter. It is based on respect for cultural diversity as wel…