There’s certainly no shortage of technological revolution affecting the way organizations serve their customers. For example, much of the industry buzz in 2010 and 2011 revolved around the impact of social customer care (net: low volume, high brand impact) and the continued adoption of SaaS-based customer service (net: still gaining momentum but migration taking longer than most thought).
C3 Meets Internet Identity, VRM and Personal Data Ecosystems
8 May 2011 by
Last Friday (April 29), in preparation for the Internet Identity Workshop (IIW), Opus Research (with a big assist from Judi Clark) made our new headquarters the venue for a “C3 Salon.” The topics under discussion addressed some of the “boil the o…
Conversational Commerce Update: End-user Advocates Set FTC Straight on Personal Data Ecosystem
22 February 2011 by
In a tour de force of clear writing and exposition (albeit in 33 typed pages), Kaliya Hamlin and Mary Hodder, executive director and chairman, respectively, of the Personal Data Ecosystem Collaborative Consortium (PDECC) have provided the U.S. Federal …
C3 Coverage Continues: The “Personal Cloud” Picks Up Steam
10 February 2011 by
The final session at C3 continues to inspire some ground-breaking thought. In his “Equals Drommond” blog, Drummond Reed, long-time Executive Director of the Information Card Foundation provides perspectives and foundational thoughts regarding conce…