By the UK Consultancy Control-Shift: Understanding Consumer Empowerment. Available free on their website.
Ctrl-Shift work as advisers to the Department of Business with their membership in the ‘midata’ Project Board.
The paper is ripe with interesting thinking on our industry and the SWOT involved. They cover the key drivers – regulatory, economic/ commercial, technological and social – forging the new personal data landscape.
They also look at the trend towards individuals managing their own data. For organizations, this is a classic ‘left field’ disruption. It’s happening mostly beyond the radar of organizations’ existing concerns and systems, but nevertheless changing the environment in which they operate, including customer behaviors and expectations. An additional section looks at the new markets for Personal Information Management Services (PIMS) that these developments create.