Resources

WEF Report #3: Unlocking the Value of Personal Data!

The World Economic Forum released its third major report about Rethinking Personal Data: Unlocking the Value of Personal Data: From Collection to Usage. PDEC has worked with the WEF’s Rethinking Personal Data project since before its first gathering in the Summer of 2010. It is really gratifying to see this third report come out and continue to move the issue forward.

The Rethinking Personal Data work is now within a larger umbrella WEF’s calling “Hyperconnectivity,” lead by Bill Hoffman, the original steward of the Rethinking Personal Data project.

Unlocking’s executive summary highlighted what PDEC member startups have been building:

New ways to engage the individual, help them understand and provide them with the tools to make real choices based on clear value exchange.

and the path forward of

Needing to demonstrate how a usage, contextual model can work in specific real world application.

The report says we must solve simplicity and elegance of design for usability so people can see the data generated by and about them.
The last part of the executive summary calls for “stakeholders to more effectively understand the dynamics of how the personal data ecosystem operates. A better coordinated way to share learning, shorten feedback loops and improve evidence-based policy-making must be established.”
The Rethinking Personal Data project convened six face-to-face events leading to the report. I participated in four of them in 2012 on behalf of PDEC: March in San Jose, June in London, September in Tianjin, and October in Brussels.

One of the meetings’ themes was the challenge to rise to the Fair Information Practice Principles. The US FTC‘s FIPPs were written in the 1970′s when citizens raised concerns to Congress about how they were ending up on catalogue mailing lists. This offline model is not an ideal basis for how to address the economic opportunities of personal data and the challenges it presents today.

The second chapter covers the context of data use, where everything surrounding data use affects people’s privacy expectations and the choices of institutions using their data. It’s great seeing this level of nuance brought to a general business audience.

This report is notable for highlighting the role of the personal data store in initatives put forward by the UK, French and US governments that mandate Data Handbacks, that data created by an individual when transacting with a government or business should be given back to the individual.

 

A few paragraphs stand out for me in looking ahead and the opportunity for PDEC companies.

Potentially, markets can encourage a “race to the top” in which user control and understanding of how data is used and leveraged become competitive differentiators. Various trust marks and independent scoring systems will help stimulate this kind of response.

Given the complexity of choices, there is also potential for the development of “agency type” services to be offered to help individuals. In such a scenario, parties would assist others (often for a commission or other fee) in a variety of complex settings. Financial advisers, real estate agents, bankers, insurance brokers and other similar “agency” roles are familiar examples of situations when one party exercises choice and control for another party via intermediary arrangements. Just as individuals have banks and financial advisers to leverage their financial assets and take care of their interests for them, the same type of “on behalf of” services are already starting to be offered with respect to data.

The last section of the report outlines thirteen different use-cases for personal data by a range of stakeholders, including two PDEC startup circle companiesPersonal and Reputation.com.

 

Enhanced by Zemanta

Consumer Data Privacy in a Networked World was released by the white house.

The Consumer Privacy Bill of Rights provides a baseline of clear protections for consumers and greater certainty for businesses. The rights are:
Individual Control:  Consumers have a right to exercise control over what personal data organizations collect from them and how they use it.

  • Transparency:  Consumers have a right to easily understandable information about privacy and security practices.
  • Respect for Context:  Consumers have a right to expect that organizations will collect, use, and disclose personal data in ways that are consistent with the context in which consumers provide the data.
  • Security:  Consumers have a right to secure and responsible handling of personal data.
  • Access and Accuracy:  Consumers have a right to access and correct personal data in usable formats, in a manner that is appropriate to the sensitivity of the data and the risk of adverse consequences to consumers if the data are inaccurate.
  • Focused Collection:  Consumers have a right to reasonable limits on the personal data that companies collect and retain.
  • Accountability:  Consumers have a right to have personal data handled by companies with appropriate measures in place to assure they adhere to the Consumer Privacy Bill of Rights.
PrivCober

Consumer Data Privacy in a Networked World was released by the white house.

The Consumer Privacy Bill of Rights provides a baseline of clear protections for consumers and greater certainty for businesses. The rights are:
Individual Control:  Consumers have a right to exercise control over what personal data organizations collect from them and how they use it.

  • Transparency:  Consumers have a right to easily understandable information about privacy and security practices.
  • Respect for Context:  Consumers have a right to expect that organizations will collect, use, and disclose personal data in ways that are consistent with the context in which consumers provide the data.
  • Security:  Consumers have a right to secure and responsible handling of personal data.
  • Access and Accuracy:  Consumers have a right to access and correct personal data in usable formats, in a manner that is appropriate to the sensitivity of the data and the risk of adverse consequences to consumers if the data are inaccurate.
  • Focused Collection:  Consumers have a right to reasonable limits on the personal data that companies collect and retain.
  • Accountability:  Consumers have a right to have personal data handled by companies with appropriate measures in place to assure they adhere to the Consumer Privacy Bill of Rights.

Report on the Internet Privacy Workshop

Report text is at: www.rfc-editor.org/rfc/rfc6462.txt

The report from the event was released at the end of January 2012; the event was December 8–9, 2010: the IETF’s Internet Architecture Board (IAB) co-hosted an Internet privacy workshop with the World Wide Web Consortium (W3C), the Internet Society (ISOC), and MIT’s Computer Science and Artificial Intelligence Laboratory (CSAIL).

The objective was to discuss some of the fundamental challenges in designing, deploying, and analyzing privacy-protective Internet protocols and systems, and to find ways to address such challenges in a systematic way. One of the key assumptions was that the topic of privacy is not an issue that can be looked at from an isolated perspective, but rather one that touches on many other standards development efforts. This vision of treating privacy as an overarching principle has since then be partially realized, for example by the establishment of the W3C Privacy Interest Group (itself part of the W3C Privacy Activity), or the IETF Privacy Program.

Topics of the workshop included the increasing ease of user/device/application fingerprinting (try the Panopticlick tool), difficulties in distinguishing first parties from third parties when making web requests, unforeseen information leakage, and complications arising from system dependencies. Some of the concrete technologies that were discussed were the W3C’s early P3P standard, HTTP cookies, HTTP referrer headers, private browsing modes in web browsers, Do Not Track (DNT) technologies, the Tor onion router, the Geolocation API, and the OAuth protocol. Beyond the technological level, the workshop also addressed problems with transparency and user awareness, the difficulty of achieving balance between business, legal, and individual incentives, and the role of regulation in pushing for this balance. The tension between privacy protection and usability was also a major topic. For example, using Tor protects you from network surveillance, but it decreases browsing speed. Disabling cookies can protect you from being tracked by websites, but it impacts personalization.

The workshop concluded with a set of recommendations each single one of which is highly relevant for the PDE: The need to develop a privacy terminology and privacy threat models; The responsibility for protecting privacy to be split between protocols, APIs, applications, and services; The minimization of user data; The goal to give users granular control over their privacy; And the challenge to find the right balance between privacy and usability. A press release, meeting minutes, as well as the accepted position papers and slides are available for further information.

Resource: Video “Network” by Michael Rigley

Network from Michael Rigley on Vimeo.

http://vimeo.com/34750078

According to Michael Rigley, the average user has 736 pieces of personal data collected every day and service providers store this information for one to five years. 

The video explores the “secret life of our MMS data and the tradeoffs we inadvertently face as we choose convenience of communication over privacy and control of personal data,” writes Maria Popova at BrainPickings.org.

We recommend this video because it explains in plain english the types of data people generate as they use their mobile devices, what metadata is and how it is then used to make meaning from the data and what is crucial is that most people don’t know about how long the information is stored and how it is used by the phone company.

Resource: Boston Consulting Group: The Evolution of Online-User Data

bcg-evolution

by Ed Busby, Tawfik Hammoud, John Rose, and Ravi Prashad

The gathering of online-user data is among the most exciting and controversial business issues of our time. It often brings up concerns about privacy, but it also presents extraordinary opportunities for personalized, one-to-one advertising.

 

The report highlights trends that are driving the supply side from advertisers and demand side from publishers each with a growing interest in building user profiles. It names trends that hamper growth including spending shifts to closed platforms like Facebook, concerns about accuracy, the proliferation of low-cost remnant inventory and a reluctance to share PII because of fears around regulation and public backlash. The article goes on to outline the different types of data that are collected and their view into the current marketplace for User Data with 6 distinct layers. They conclude with an their analysis of the implications for ecosystem companies.   They mention a personal-data ecosystem but it does not outline a future with user-centric tools and systems.

Get the full article: https://www.bcgperspectives.com/content/articles/marketing_technology_evolution_of_online_user_data/

Resource: WEF Report Big Data, Big Impact: New Possibilities for International Development

journal-wef-intl-dev

www3.weforum.org/docs/WEF_TC_MFS_BigDataBigImpact_Briefing_2012.pdf

Given the flood of data generated by digital devices around the globe:

Researchers and policymakers are beginning to realise the potential for channelling these torrents of data into actionable information that can be used to identify needs, provide services, and predict and prevent crises for the benefit of low-income populations. Concerted action is needed by governments, development organizations, and companies to ensure that this data helps the individuals and communities who create it.

The report highlights a few key areas where this data could make the most difference:

  • Financial Services
  • Education
  • Health
  • Agriculture

They name user-centric solutions offering compelling possibilities.

Data ecosystem dynamics are highlighted as a future focus to consider different types of data, actors and their incentives along with proposing the development of a data commons.

Obstacle that are named include:

  • Privacy and Security
  • Data Personalization
  • Data Sharing Incentives
  • Human Capital

Novel approaches to overcoming these obstacles are named such as “data philanthropy” and of course Governments have a catalytic role to play.

Resource: “The New Personal Data Landscape,” a report by Ctrl-Shift

By the UK Consultancy Control-Shift: Understanding Consumer Empowerment. Available free on their website.

Ctrl-Shift work as advisers to the Department of Business with their  membership in the ‘midata’ Project Board.

The paper is ripe with interesting thinking on our industry and the SWOT involved. They cover the key drivers – regulatory, economic/ commercial, technological and social – forging the new personal data landscape.

They also look at the trend towards individuals managing their own data. For organizations, this is a classic ‘left field’ disruption. It’s happening mostly beyond the radar of organizations’ existing concerns and systems, but nevertheless changing the environment in which they operate, including customer behaviors and expectations. An additional section looks at the new markets for Personal Information Management Services (PIMS) that these developments create.

Resource: Opus Research on VRM

Opus Research reports that a high percentage number of C-level executives indicate in this report that their company’s’ lack a defined strategy to deal with all the “personal data” provided by customers and prospects through a multitude of channels. Yet they also tell us of their plans to incorporate that data into “understanding intent” and forging better communications links that promote loyalty, profitability and product refinement.

This is a limited distribution report available on request from their site.

Resources: Forrester Report on Personal Data

ForresterCoverImage

“Consumers are leaving an exponentially growing digital footprint across channels and media, and they are awakening to the fact that marketers use this data for financial gain. This, combined with growing concerns about data security, means that individuals increasingly want to know when data (continued)

about them is being collected, what is being stored and by whom, and how that data is being used. As a result, a nascent industry is forming, with the promise of giving consumers control over their own data. We call this phenomenon personal identity management (PIDM). In this report, we outline what we expect PIDM will look like, and we provide Consumer Intelligence (CI) professionals with the insight to prepare for this impending change. “

Analysis

The PDEC met with Forrester and they clearly understood what we were saying.  Hats off to them for their vision in seeing the space. Of course, that’s what they are supposed to do, but hat’s off anyway.

You can download the full report from Personal’s website: http://blog.personal.com/2011/10/seeing-the-forrester-for-the-trees/