Featured Research
Shoppers and browsers turn to the Web, search engines and social networks for advice and information about goods and services; but the phone (especially mobile) and contact center resources still figure prominently into their convers…
News
Aggregated blog posts from the community (including ourselves)
The Social Contact Center: At the Hub of Conversational Commerce
15 June 2011 by
Me, Myself and I: Helping to manage your identity on the web
15 June 2011 by
Posted by Andreas Tuerk, Product Manager
In recent years, it’s become easier and easier to publish information about yourself online, through powerful new platforms like social networking sites and photo sharing services. One way to manage your priv…
Personal Closed Beta
15 June 2011 by
Personal is sending out the next round of invitations for our closed beta. Making it easy, fun, safe and beneficial to own and manage your data is an ambitious goal, and we will only get there with your help.
If you have signed up and receive an invita…
Don’t Sacrifice Privacy for Security: You Need Both – Privacy by Design
14 June 2011 by
A presentation by Commissioner Cavoukian at SC Congress 2011 on how Privacy by Design allows for both Privacy and Security eliminating the need to sacrifice one for the other.