The World Economic Forum released its third major report about Rethinking Personal Data: Unlocking the Value of Personal Data: From Collection to Usage. PDEC has worked with the WEF’s Rethinking Personal Data project since before its first gathering in the Summer of 2010. It is really gratifying to see this third report come out and […]
The Social Contact Center: At the Hub of Conversational Commerce
15 June 2011 by
Featured Research
Shoppers and browsers turn to the Web, search engines and social networks for advice and information about goods and services; but the phone (especially mobile) and contact center resources still figure prominently into their convers…