Yesterday Google opened the curtain on Google Wallet. I think it’s the most important thing Google has launched since the search engine. Here’s why:
Reason #1: We’ve always needed an electronic wallet, especially one in our mobile phone. And, a…
Digging Ray Fisk’s Customer Liberation Manifesto
26 May 2011 by
There is a lot of synergy between Ray Fisk‘s Customer Liberation Manifesto (in Service Science) and what we’ve been doing with VRM over the past few years. His focus (as Professor and Chair in the Department of Marketing at Texas State University…
Analysis of Decentralized social networking tools.
17 May 2011 by
Analysis of Decentralized social networking tools.
Introduction
Social networking sites are like walled gardens where we need accounts on various social networking sites to login. But what, if we think of communicating from one social networking site t…
The Mesh: Why the Future of Business is Sharing
17 May 2011 by
I just finished reading Lisa Gansky’s The Mesh and there’s much to like about the book. There are a few places where it gets a bit repetitive, but she does share lots of interesting anecdotes and she’s telling an interesting and very important…