Privacy isn’t the “Third Rail;” it’s a tactic leaders embrace

Mathew Ingram shared two ways companies should respond to privacy issues.

Make settings visible and easy to use. Facebook has made a series of changes to its privacy settings over the past year, but one of the risks is that the more complex and diff…

The Data Bubble II

In The Data Bubble, I told readers to mark the day: 31 July 2010. That’s when The Wall Street Journal published The Web’s Gold Mine: Your Secrets, subtitled A Journal investigation finds that one of the fastest-growing businesses on the Internet…

A Cluetrain talk turns 10

Ten years ago this month, I gave the opening keynote for the International Retail Conference of the Gottlieb Duttweiler Instutut, in Lucerne, Switzerland. The venue was the amazing Culture and Congress Centre, which had opened just two years earlier. D…

CRM+VRM 2010 Follow-up

It’s been a week since VRM+CRM 2010, and there have been many conversations on private channels (emails, face-to-face, phone-to-phone, face-to-faces), all “processing,” as they say. Meanwhile we also have some very interesting postings to chew o…