The recent Google-Facebook flap demonstrates that the hottest battleground for users’ control of the data they pump into these online services is the sites’ Terms of Service. Why? Because when you’re not a paying customer, you’re not in a hugel…
The Data Bubble II
31 October 2010 by
In The Data Bubble, I told readers to mark the day: 31 July 2010. That’s when The Wall Street Journal published The Web’s Gold Mine: Your Secrets, subtitled A Journal investigation finds that one of the fastest-growing businesses on the Internet…
CRM+VRM 2010 Follow-up
3 September 2010 by
It’s been a week since VRM+CRM 2010, and there have been many conversations on private channels (emails, face-to-face, phone-to-phone, face-to-faces), all “processing,” as they say. Meanwhile we also have some very interesting postings to chew o…