People and online services: leaving value on the table

The recent Google-Facebook flap demonstrates that the hottest battleground for users’ control of the data they pump into these online services is the sites’ Terms of Service. Why? Because when you’re not a paying customer, you’re not in a hugel…

The Data Bubble II

In The Data Bubble, I told readers to mark the day: 31 July 2010. That’s when The Wall Street Journal published The Web’s Gold Mine: Your Secrets, subtitled A Journal investigation finds that one of the fastest-growing businesses on the Internet…

Revision: “Personal Data Service” AND “Personal Data Store” Go Together

On the Project VRM telecon today, we had an excellent discussion regarding “PDS” terms and my blog post last Sunday (Out with “Personal Data Store”, In with “Personal Data Service”). Iain Henderson of Mydex made the point that the key advan…

CRM+VRM 2010 Follow-up

It’s been a week since VRM+CRM 2010, and there have been many conversations on private channels (emails, face-to-face, phone-to-phone, face-to-faces), all “processing,” as they say. Meanwhile we also have some very interesting postings to chew o…