Archives for May 2011

Google’s Wallet and VRM

Yesterday Google opened the curtain on Google Wallet. I think it’s the most important thing Google has launched since the search engine. Here’s why:
Reason #1: We’ve always needed an electronic wallet, especially one in our mobile phone. And, a…

Why We’re Excited

Today is a good day for our first blog post. Some great things have happened lately that are too good not to share. 

First off, it seems most of us made it through the rapture  
Secondly, we’re settled into our first office in the Mission in S…

Why We’re Excited

Today is a good day for our first blog post. Some great things have happened lately that are too good not to share.

First off, it seems most of us made it through the rapture
Secondly, we’re settled into our first office in the Mission in San F…

Digging Ray Fisk’s Customer Liberation Manifesto

There is a lot of synergy between Ray Fisk‘s Customer Liberation Manifesto (in Service Science) and what we’ve been doing with VRM over the past few years. His focus (as Professor and Chair in the Department of Marketing at Texas State University…